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Last updated: 12 October 2026
Introduction to our privacy policy
This privacy policy explains how AlGhani Travels collects, uses, stores and shares personal information when you visit alghanitravels.co.uk, contact us, or enquire about Hajj and Umrah travel. For questions about this privacy policy or your personal data, email admin@alghanitravels.co.uk.
What information we collect
When you contact us by form, email, phone or WhatsApp, we may receive your name, contact details, departure location, preferred travel dates, group size and any information you include in your message.
When you use our website, technical information such as your IP address, browser type and website activity may be collected through server logs, cookies or similar technologies.
If you decide to proceed with a travel booking, we may request additional details needed to arrange your trip. We will explain what is required at that stage. Please do not send passport details, medical information or other sensitive documents through a general website enquiry unless we specifically request them through an appropriate channel.
How we use your information
We use personal information to:
- Respond to your questions and discuss your travel requirements.
- Prepare and manage a Hajj or Umrah travel enquiry or booking.
- Communicate with you about arrangements you have requested.
- Operate, secure and improve our website.
- Meet applicable legal and record-keeping obligations.
Our lawful bases for using your information
Depending on the purpose, we use your information where it is necessary to respond to steps you take before entering a contract, perform a contract with you, comply with a legal obligation, or pursue our legitimate interests in handling enquiries and protecting our website.
Where consent is required—for example, for certain cookies or marketing communications—we will ask for it. You may withdraw your consent at any time.
Who we share information with
We may share information with providers who help us operate the website and communicate with you, such as website hosting, email, form and messaging services.
If you proceed with a booking, relevant details may also need to be shared with travel suppliers and service providers involved in arranging your trip. We share information only for the relevant purpose and where there is an appropriate basis to do so.
Cookies and website analytics
Our website may use essential cookies needed for its operation and, if enabled, optional analytics or marketing cookies. Non-essential cookies generally require appropriate information and consent before they are set. ICO
How long we keep your information
We keep enquiry information for [confirmed retention period] after our last contact, unless a longer period is needed for a booking, a legal obligation or a dispute. Booking records are kept for [confirmed booking-record retention period]. We then delete or securely anonymise information when it is no longer needed.
International sharing
Arranging travel outside the UK may require us to share relevant booking information with providers in other countries, including Saudi Arabia. Some website or communication providers may also process information outside the UK. Where required, we use an applicable transfer mechanism or safeguard. [Confirm actual providers, countries and safeguards before publishing.]
Your rights under this privacy policy
Depending on the circumstances, you may have the right to access your personal information, correct it, request its deletion, restrict or object to its use, or ask for a portable copy. You may also withdraw consent where we rely on it.
You can object to processing based on our legitimate interests, including direct marketing where applicable. To make a request, email admin@alghanitravels.co.uk. Some rights are subject to legal exceptions.
If you are unhappy with how we handle your information, you can also complain to the Information Commissioner’s Office (ICO).
Changes to this privacy policy
We may update this privacy policy when our services or data practices change. The date at the top of this page shows when it was last updated.
Publishing check: Legal business name/address, actual form fields and providers, cookie settings, retention periods, and overseas transfer details abhi verify karne hain. Inhein guess karke publish na karein.
